FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinnayq.shop.

How The Ordinary handles contact options
For The Ordinary customers at theordinnayq.shop, this section explains contact options. How can I contact you?
Email Support@Theordinnayq.shop, call 9042369471, or write to 663 S Nevada Ave, Colorado Springs, Colorado, 80903, United States.

shipping cost at The Ordinary
For purchases made through theordinnayq.shop, The Ordinary applies the following guidance on shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

How The Ordinary handles return shipping
For purchases made through theordinnayq.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinnayq.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to tracking
The following tracking guidance applies to the The Ordinary storefront at theordinnayq.shop. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

payment methods at The Ordinary
This payment methods section covers orders and visits through theordinnayq.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How The Ordinary handles delivery timing
For purchases made through theordinnayq.shop, The Ordinary applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: products
Customers using theordinnayq.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

The Ordinary: refund timing
Customers using theordinnayq.shop can rely on the following The Ordinary guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayq.shop
Phone: 9042369471
Physical address: 663 S Nevada Ave, Colorado Springs, Colorado, 80903, United States