Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinnayq.shop.

How The Ordinary handles delivery area
For The Ordinary customers at theordinnayq.shop, this section explains delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

How The Ordinary handles returns after delivery
For purchases made through theordinnayq.shop, The Ordinary applies the following guidance on returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

processing and transit at The Ordinary
This processing and transit section covers orders and visits through theordinnayq.shop for The Ordinary. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What The Ordinary customers should know about delivery issues
Customers using theordinnayq.shop can rely on the following The Ordinary guidance about delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinnayq.shop or 9042369471. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

tracking and addresses at The Ordinary
This tracking and addresses section covers orders and visits through theordinnayq.shop for The Ordinary. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinnayq.shop
Phone: 9042369471
Physical address: 663 S Nevada Ave, Colorado Springs, Colorado, 80903, United States